Reviews

It broke down no less than 4 times the last time they tried to charge me even tho i had a warranty. Why did I keep calling them? Becuase like my old one this brand new one had a habit of turning off during the coldest nights of the winter and then me and my fur babies would freeze.
One night i literally waited all day during a cold snap for them to come but they never did. Now I have to give them grace where it's due. I missed their call because I couldn't find my phone. And once I did find it I immediately called back this all happened within 10 minutes. I talked to several people and they all said they'd come within the hour. I gave up at 11pm and went to my aunts house with my fur babies for warmth.
Some unfortunate circumstances happened to me and I needed the furnace removed. I called HL bowman and unfortunately I thought their ai agent tucker was a real person. He told me they didn't buy back furnaces. So I made another appointment with them to see how much it would cost to have my furnace removed from my home.
In the meantime I found a buyer who could remove it himself with a friend.
They gave me 500$.
Now as I was removing it I was rereading their manual and doing some mental math.
I had 24 months for them to buy it back. I had this furnace 22 months.
When I called to cancel my appointment to have the estimate for them to remove it they said I should have never relied on AI for that kind of info.
I said I didn't know it was AI, she said you just told me you spoke to tucker, I told her I didn't know he was ai until the second or third time I called becuase they even put office noise in the background to purposely confuse us. I will admit I got pretty emotional and started to cry because at the end of all of this all I have to show for it is 7,700$ worth of debt and now 500$ dollars.”
“Anthony was great. He went to work right away. He did such a good job. Our faucets were replaced with a single one. It works great!”
“Tom Scott was here for a drain blockage.
Went straight to work, had to try 3 times (29 years of blockage) but its running fine now.
He was a pleasure to talk to, explained what was going on.
Tried to use google link but doesn't seem to be working
He is a excellent employee, thank you.”
“Jeremy klegseth & helper
Did a GREAT JOB ! Answered questions and asked questions
I can’t give the same for the call center!
Very poor customer service, very bad in every way, I had the appointment made many weeks in advance and scheduled for 1st appointment of the day . Not a good way to start out with a NEW CUSTOMER! Then to be told it was set up wrong
By who ever took my booking , then asked if I wanted to reschedule. NO ! So The Whole day was wasted on waiting .
I want to point out the team that showed up did an outstanding service! I will request for the same service technician to return for the next appointment”
“Aeroton A. was courteous on time and extremely honest with our repair. Highly recommend the company for their integrity.”
“Have not used your servixes, but your radio commercials are highly entertaining. The newest poop pipe one had me laighing during my drive home. Thanks for the much needed comic telief after a hectic day and doomsday news!”
“Nate was very personable and explained what he was here to do. In addition to routine maintenance he installed a UV light and explained its function. He was a pleasure to work with.”
“I cannot express how wonderful our experience was with Jeff Negron! He was an excellent technician: thorough, easy to understand, and very knowledgeable. He was also so kind and patient, and is truly a man of integrity. I will be calling him again!”
“Too expensive. – $888 to repair a kitchen sink drain and replace a toilet (I paid for the toilet separately).
No printed invoice or receipt. No printed estimate.
Sink fixed.
Toilet installed, but leaks from the base.
I was told the existing flange would not fit under the toilet, so 'spacers' were used to hold up the rest of the toilet. $500 for an install that I'll need to have redone.”
“I had an absolutely horrible experience with HL. Bowman technician Justin just came to my house looked at my not even two year-old air conditioner. Said it needed a contactor switch told me it was gonna cost $585 to replace the switch. I bought a switch for $35. I installed it myself to find out that Justin‘s diagnostics were wrong. It wasn’t the contactor switch. Do yourself a favor stay away from this company.”
Need HVAC or Plumbing Service?
Contact the experts at HL Bowman.
Call us at 717-561-1206!