Reviews
I looked up your website to see how it sits on Google.
It is not coming up for the searches your customers are actually doing. That usually means a chunk of people who would have contacted you are going to whoever shows up first instead.
I do SEO for local businesses and I can tell you exactly what is going on with your site if you want. No cost for the look, just a straight answer.
Deepak Amarnani
Marketing Head”
“I called HL Bowman the morning of Monday, 11/2/2026, because our septic pump had gone out. Technician arrived that day and confirmed the pump would need to be replaced. but the dosing tank would have to be emptied before that happened. The TECHNICIAN RECOMMENDED that because he could not get a pump truck out until what he said would be Thursday, 11/5, that I call another company (Wind River) to see if they could come out and pump earlier than that. He was sitting with me while I talked to the company on the phone, hearing the schedule. He informed me if Wind River could show up in the AM the next day (Tuesday 11/3), then he would be able to come out that same day and complete the new pump install. He told me to call him or text him when I find out that Wind River is on the way. On Tuesday morning, 2 different technicians from HL Bowman showed up at roughly 830 am and informed me they were there to replace the pump. I informed them I had neither called nor texted the previous day's tech to let him know the dosing tank had been emptied. At that time the two new techs told me they would not be able to stay and that I would need to reschedule for another day. I immediately called the tech from day one and asked why this was not communicated. Fast forward, to later in the day Tuesday. Wind River showed up at approx. 1230. I sent the first day's tech a text message explaining to him Wind River was on their way. I did not get a response. When the Wind River tech showed up, he told me that he would not pump the tank out unless the install was going to happened immediately after. I called the HL bowman tech back, and he told me they would be unable to come out that day. He asked when I left for work, what time my wife left for work and did everything short of promising he would be out before 8am to get the install of the new pump in. I received a text the following morning (Wednesday 11/4) at around 730 letting me know someone was on the way. No one called or texted for the next 2.5 hours until the tech showed up at the house. I then get a call from that tech asking why there was no one home. I explained to him that the tech from day one told me that no one needed to be home, they would take care of everything and made it sound like it was no big deal. Since I was 45 minutes away and did not want to go ANOTHER day without water, showers, or toilets (2 kids) I made the reluctant decision to give the tech my garage code so he could access the basement for power. The SEVERE LACK of communication in EVERY SINGLE aspect of this job from start to finish was troubling. As was the willingness of the tech to seemingly tell me only what I thought I wanted to hear instead of being upfront and honest with me. I was never reached out to after to see how the job went from the tech from day one. The only other phone call I received in any of this was the tech who completed the install, and that was a quick 30 second call to tell me it was complete and I needed to pay. Needless to say, I most certainly will NOT be contracting HL Bowman again. I was not a customer; I was a $6,000 job that Bowman wanted to collect on. That's it.”
“Your company advertises on Boston WBZ radio and I hear it often. The ad depicts Hungary in a dim light when compared to something "istan" countries. Most of these "istan" countries are Islamic and tribal with some as former Russian Asian oblasts. Now Hungary was a Soviet Bloc country but is far more
advanced than most of the "istan" countries. Hungary is culturally similar to western European countries and is as advanced in
sciences and medicine too. But labeling a country where there are people in the USA who have ancestry would be appalled by comparing it
as backward as some "istan" countries like Dagestan, Afghanistan, Tajekistan, Turkmenistan so forth. Hungary is not an Islamic country and though
it has been influenced by tribal Maygars centuries ago and gypsies who are from India it is still an advanced EU country and some famous
scientists, mathematicians, and medical doctors from Hungary are world famous. It is also a stable democracy although it was under Soviet domination for decades after WWII. Your ad avoids mentioning which "istan" countries but you go ahead and use Hungary even though "worldly" as out of the mainstream
of western technological conveniences such as air conditioning or furnaces which is shocking also using eastern europe as a punching bag is also distasteful to anyone who is from Czech Rebpublic, Poland, Slovakia, Romania, Bulgaria or Slovenia.”
“I liked the company from the day I've met their specialist who came to repair my old boiler. I ended up with replacing it with a new one and haven't had any regrets about going with H.L. Bowman despite some complications that happened after the replacement: every person I've met and communicated with was a pleasure to deal with. They all are highly professional, communications and punctuality are superb, their commitment is beyond reproach.
Thank you!
M.S.”
“Great service. Justin D did the job. the service city is Branford, CT, not Hamden, but it is not in the list of your website.”
“your ads are usual appealing and funny however this recent one was very versatile and made my company (over 20 employees) thought it was racist even though trying to put it as being worldwide it sounded very racist and we usually get a kick out of the usual ads but like i stated before this one we all thought it was wrong.”
“The worst, will schedule appointment just to get you on the books and then keep postpone and come up with their own reschedule date. Don't waste your time.”
“All of your advertising is annoying, but you have crossed a line with the ‘eastern European’ jokes. They are clearly intended to be funny, but there is nothing funny about insulting another country, even in jest. Be more creative and less obnoxious.”
“I called HL Bowman in 2025 becuase my furnace kept turning off. My " comfort specialist" told me my furnace was old and it would keep turning off. The very same day he sent a finance person to my dad's trailer and I signed a 7,700$ loan agreement and they installed the furnace on 01/22/2025. 22 months ago.
It broke down no less than 4 times the last time they tried to charge me even tho i had a warranty. Why did I keep calling them? Becuase like my old one this brand new one had a habit of turning off during the coldest nights of the winter and then me and my fur babies would freeze.
One night i literally waited all day during a cold snap for them to come but they never did. Now I have to give them grace where it's due. I missed their call because I couldn't find my phone. And once I did find it I immediately called back this all happened within 10 minutes. I talked to several people and they all said they'd come within the hour. I gave up at 11pm and went to my aunts house with my fur babies for warmth.
Some unfortunate circumstances happened to me and I needed the furnace removed. I called HL bowman and unfortunately I thought their ai agent tucker was a real person. He told me they didn't buy back furnaces. So I made another appointment with them to see how much it would cost to have my furnace removed from my home.
In the meantime I found a buyer who could remove it himself with a friend.
They gave me 500$.
Now as I was removing it I was rereading their manual and doing some mental math.
I had 24 months for them to buy it back. I had this furnace 22 months.
When I called to cancel my appointment to have the estimate for them to remove it they said I should have never relied on AI for that kind of info.
I said I didn't know it was AI, she said you just told me you spoke to tucker, I told her I didn't know he was ai until the second or third time I called becuase they even put office noise in the background to purposely confuse us. I will admit I got pretty emotional and started to cry because at the end of all of this all I have to show for it is 7,700$ worth of debt and now 500$ dollars.”
“Anthony was great. He went to work right away. He did such a good job. Our faucets were replaced with a single one. It works great!”
Need HVAC or Plumbing Service?
Contact the experts at HL Bowman.
Call us at 717-561-1206!