“On March 30 2026 I had my 40 gallon gas hot water heater ($3,525.33) replaced along with the pressure reducing valve ($765.38) for a total of $4,290.71. In addition to a Promo Membership that I am not disputing ($12.00). I signed the electronic customer authorization not realizing the charges were extraordinary high until I saw them on my March 2026 Visa statement.
After the fact, I realized the invoice was not in line with the competition. I called HL Bowman’s Co. at (717) 561-1206 and asked for a breakdown of the invoice charges. During my first call, I spoke to manager who would not provide the information I was looking for. He informed me the Vice President would call me. He too refused to give me a breakdown of the invoice charges. He informed me that I signed an electronic statement from the installation tech that I agreed to a flat fee of $4,290.71, which I would never have agreed to. This electronic invoice did not show a breakdown of the charges, nor did I receive a copy of the invoice until I called the secretary, 4/30/2026 and asked for it. During that time, I was under duress due to my not being able to attend work, and my mother being very ill in a nursing home.
I am willing to pay HL Bowman Co. for their work, if they can provide a reasonable invoice amount and breakdown of charges including parts, labor, etc. Otherwise, I will pursue a complaint with the Better Business Bureau, consult with an attorney, and write a bad review on Bowman’s web site.”